![]() For contacts that don’t require a human touch, Nova can immediately send an automated response to the patient or caller reducing unnecessary interruptions for the care team and office staff. Many incoming messages are low-to-no risk requests or questions. We are also refining our platform so that once a member of the care team has responded to the patient and added notes to the interaction record, the entire interaction is automatically compiled for easy upload to the patient’s electronic medical record. Our virtual navigation platform manages and triages incoming communications for oncology practices and networks. ![]() If you are low on full-time staff, you can have one of our layperson oncology navigators handle the most routine and administrative messages at a fraction of the cost to hire permanent staff. Nova Health Labs is an enterprise digital health company focused on improving clinical and operational outcomes for cancer care teams. Our Tiered Navigation Protocol recommends a callback or handling sequence based on urgency instead of first in, last out. ![]() Using our unique algorithms, Nova analyzes and prioritizes each transcribed communication so that it can be assigned to a member of the care team for handling. Nova has a 96% or better accuracy rate for transcription. No more listening to and transcribing by hand over and over to make sure get it right. Nova Healthcare Administrators is recommended as among the best TPAs providing clients and brokers with a flexible, transparent approach to self funding. When it’s not answering and managing live calls, Nova makes API calls and uploads your queue of voicemails and emails and automatically transcribes and prioritizes them. Found in the heart of Singapore’s Central Business District (CBD), NovaHealth is surrounded by the hubbub of life.Being located in the financial hub of Singapore also makes us easily accessible to tend to your needs. Contact Center & Digital Communications Triage
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